Pass-Through Trays

Pass-through trays for secure counter transactions

Pass-through trays are counter-integrated solutions designed for fast, controlled exchange of cash, cards, documents and small items at customer service points. Unlike drawer-based systems, pass-through trays typically provide an open tray format that supports efficient handover while helping reduce unwanted access across the counter barrier.

Two product types: standard and ballistic certified (FB2 to FB7)

Arcas Gruber supplies pass-through trays in two configurations, depending on the project risk level and installation requirements:

• Standard pass-through trays – durable solutions for routine counter environments requiring controlled exchange.
• Ballistic certified pass-through trays – specified for higher-risk environments and integrated into certified barrier systems, with resistance classes from FB2 to FB7 depending on the project.

Key features

• Robust materials: commonly manufactured in stainless steel or coated metal for long-term professional use.
• Efficient exchange: open tray format supports quick transfer of notes, receipts, IDs and small items.
• Counter integration: suitable for new installations and many retrofit projects depending on counter structure.
• Project-dependent options: configurations may be specified for higher exposure environments such as kiosks and service windows.
• Compatibility within secure counters: trays are often specified together with communication and barrier components as part of a complete service point solution.

Ballistic certified pass-through trays (FB2 to FB7)

For elevated threat scenarios, pass-through trays can be specified as part of a certified ballistic protection solution. In these projects, certification aligns with the complete barrier system specification (tray, framing, glazing and integration details) and the required class from FB2 to FB7.

Because ballistic certification is system-dependent, the correct configuration is typically defined at project level to ensure that the tray integration matches the protected window design and installation constraints.

Integration with protected service windows

Pass-through trays are commonly combined with complementary counter security components, such as:

• Bullet-Proof Windows for protected public-facing counters.
• Intercom Systems for clear two-way communication through protected barriers.
• Dispenser Counters for projects requiring an integrated counter unit with a dedicated exchange module.

If your project requires a drawer-based exchange system rather than an open tray format, explore Transfer Trays.

Typical applications

• Banks and financial institutions – service desks and teller counters with controlled exchange.
• Public administration – reception points and regulated document handover.
• Pharmacies – secure exchange at service windows and controlled counter environments.
• Transport and ticketing – kiosks and service points requiring fast exchange.
• High-value service counters – controlled handover of small valuables and documents.

Selection guidance

To specify the right pass-through tray, define:

• Transfer format: notes and receipts only, cards and IDs, documents, small parcels.
• Integration geometry: opening size, counter thickness and barrier layout.
• Security level: standard tray or ballistic certified configuration (FB2–FB7) as required.
• Environment: indoor use vs. kiosk/semi-outdoor exposure depending on the project.

Installation should be carried out by qualified professionals, especially for ballistic certified projects where the tray forms part of a certified barrier solution.

FAQs

Can pass-through trays be installed in existing counters?

Yes. Many installations are retrofits. Feasibility depends on the counter structure, opening dimensions and the barrier configuration.

Can pass-through trays be combined with intercom systems?

Yes. Pass-through trays are frequently specified together with intercom systems and protected windows to create a coherent secure service point.

Are ballistic pass-through trays certified?

Ballistic certified configurations can be specified with classes from FB2 to FB7 depending on project requirements and the selected barrier system specification.

What maintenance is required?

Routine cleaning and periodic inspection are typically sufficient to ensure reliable operation over time.

Need project guidance?

If you want help specifying pass-through trays for a protected service counter, contact our team via our contact page.