Pass-Through Trays
Pass-through trays are counter-integrated solutions designed for fast, controlled exchange of cash, cards, documents and small items at customer service points. Unlike drawer-based systems, they use an open tray format that supports efficient handover while helping reduce unwanted access across a protected counter barrier.
Two product types: standard and ballistic certified (FB2 to FB7)
Pass-through trays are supplied in two configurations depending on the project risk level and installation requirements:
- Standard pass-through trays – durable solutions for routine service counters requiring controlled exchange.
- Ballistic certified pass-through trays – specified for higher-risk environments and integrated into certified barrier systems, with resistance classes from FB2 to FB7.
Key features of professional pass-through trays
- Robust materials: commonly manufactured in stainless steel or coated metal for long-term professional use.
- Efficient exchange: open tray format supports fast transfer of notes, receipts, IDs and small items.
- Counter integration: suitable for new installations and many retrofit projects depending on counter structure.
- Project-dependent configurations: options may be specified for kiosks and higher-exposure service points.
- System compatibility: trays are commonly integrated with barrier and communication components as part of a complete service counter solution.
Ballistic certified pass-through trays (FB2 to FB7)
For elevated threat scenarios, pass-through trays can be specified as part of a certified ballistic protection system. Certification is aligned with the complete barrier specification, including the tray, framing, glazing and integration details, according to the required class from FB2 to FB7.
Because ballistic certification is system-dependent, configuration is defined at project level to ensure correct integration with the protected service window design.
Integration with protected service windows
Pass-through trays are commonly combined with complementary counter security components, such as:
- Bullet-proof windows for protected public-facing counters.
- Intercom systems for clear two-way communication through protected barriers.
- Dispenser counters for projects requiring an integrated counter unit.
If the project requires a drawer-based exchange system rather than an open tray format, transfer trays may be considered.
Typical applications
- Banks and financial institutions.
- Public administration service counters.
- Pharmacies and regulated service windows.
- Transport and ticketing kiosks.
- High-value service points requiring controlled exchange.
Selection guidance
To specify the right pass-through tray, define:
- The type of items exchanged.
- Opening size and integration geometry.
- Required security level, including ballistic certification if applicable.
- Installation environment (indoor or semi-outdoor).
Installation should be carried out by qualified professionals, particularly for ballistic certified projects where the tray forms part of a certified barrier system.
FAQs
Can pass-through trays be installed in existing counters?
Yes. Many installations are retrofit projects. Feasibility depends on the counter structure and opening dimensions.
Can pass-through trays be combined with intercom systems?
Yes. They are frequently specified together with intercom systems and protected windows.
Are ballistic pass-through trays certified?
Ballistic certified configurations can be specified from FB2 to FB7 depending on project requirements.
What maintenance is required?
Routine cleaning and periodic inspection are typically sufficient for reliable long-term operation.
Need project guidance?
If you need assistance specifying pass-through trays for a protected service counter, please contact our team via our contact page.
