Transfer Trays
Transfer trays are counter- or wall-integrated systems designed to enable the controlled exchange of cash, documents and small items between staff and the public. They are widely used in banks, pharmacies, public administration counters and other service points where a physical barrier is required without compromising daily operations.
Two product types: standard and ballistic certified
Depending on the threat level and project requirements, transfer trays are typically specified in two configurations:
- Standard transfer trays – robust stainless-steel solutions for controlled exchange in routine service environments.
- Ballistic certified transfer trays – configurations specified for high-risk environments and integrated into certified barrier systems, depending on the required resistance class.
Standard transfer trays: key features
- Durable construction: commonly manufactured in stainless steel for long-term use and easy cleaning.
- Controlled transfer: drawer-based exchange helps reduce unwanted access and supports safer interaction.
- Integration flexibility: suitable for new counters, service windows or retrofit projects.
- Indoor and semi-outdoor suitability: configurations can be specified for kiosks and exposed service windows depending on the project.
Ballistic certified transfer trays (FB2 to FB7)
For elevated-risk environments, transfer trays can be specified as part of a certified ballistic protection solution. Certification is aligned with the complete barrier system and the required resistance class, such as FB2 to FB7, depending on the threat assessment and applicable standards.
Because ballistic certification is system-dependent, correct specification considers the full service window design, including the tray, framing, glazing and integration details.
Integration with protected service windows
Transfer trays are commonly integrated with complementary components to create a complete protected counter solution, including:
- Bullet-proof windows for protected counter installations.
- Intercom systems for clear two-way communication through protected barriers.
- Dispenser counters when the project requires a counter unit with a dedicated drawer or dispenser format.
If the project requires an open exchange solution rather than a drawer-based system, pass-through trays may be considered.
Typical applications
- Banks and financial institutions.
- Pharmacies and night service windows.
- Public administration counters.
- Courthouses and regulated security environments.
- Retail service points handling high-value transactions.
Specification and installation guidance
To specify the right transfer tray, define the operational workflow and physical constraints of the installation:
- Type and size of items exchanged.
- Counter or wall integration design.
- Required security level, including ballistic certification if applicable.
- Installation environment (indoor, semi-outdoor or kiosk).
Installation should be carried out by qualified professionals, particularly for ballistic certified projects where the tray forms part of a certified barrier system.
FAQs
Are all transfer trays ballistic certified?
No. Transfer trays are available in both standard and ballistic certified configurations depending on project requirements.
Can transfer trays be customised?
Yes. Dimensions, finishes and integration details can be adapted to the counter layout and required exchange format.
Can transfer trays be combined with intercoms and protected windows?
Yes. Transfer trays are commonly combined with protected glazing and intercom systems as part of a complete service window solution.
What maintenance is required?
Routine cleaning and periodic inspection of moving components are typically sufficient to ensure reliable long-term operation.
Need project guidance?
If you need assistance specifying transfer trays for a protected service point, please contact our team via our contact page.
