Intercom Systems

Intercom systems for secure service counters and protected environments

An intercom system enables clear, two-way communication between staff and customers when a physical barrier is required. It is commonly installed in service counters, banks, embassies, public administration offices and other controlled-access points where safety glass or protected partitions separate both sides of the interaction.

How intercom systems improve safety and service

In protected environments, normal conversation is often affected by background noise, sealed glazing and architectural constraints. Intercom systems are designed to maintain intelligibility and support efficient service flow, while keeping operators behind the barrier and reducing unnecessary movement or exposure.

Key features

• Clear audio transmission: designed to improve speech intelligibility in noisy or enclosed service points.
• Robust design: components suitable for continuous daily operation in public-facing environments.
• Full-duplex communication: both parties can speak and listen simultaneously for more natural interaction.
• Flexible installation: counter-mounted, window-mounted or integrated into protected furniture depending on the project.
• Hands-free options: configurations may include voice-activated microphones or activation controls depending on site requirements.

Typical applications

Intercom systems are widely used in locations that require controlled interaction through glazing or partitions, such as:

• Embassies and consulates
• Banks and financial institutions
• Pharmacies, hospitals and laboratories
• Police stations and government offices
• Night service desks and ticket booths

Integration with payment and counter security solutions

Intercom systems are often specified as part of a complete protected service window. Depending on the counter design and threat level, they can be combined with:

• Bullet-Proof Windows for certified barrier protection where required.
• Transfer Trays for controlled exchange of documents and small items.
• Counter Safes for under-counter storage during daily transactions.

For broader on-site security and controlled storage, you can also explore our Safes category as part of a complete protection strategy.

Specification guidance

When selecting an intercom system, it is useful to define:

• Counter layout and barrier type (glass thickness, sealed openings, distance between speakers).
• Noise conditions (busy customer areas vs. quiet controlled zones).
• Operating model (continuous service, night service, appointment-based counters).
• Accessibility needs where applicable (for example, hearing assistance solutions depending on local requirements).
• Indoor or semi-outdoor exposure if the unit will be installed in kiosks or external booths.

Benefits for staff and organisations

• More efficient service at protected counters with fewer misunderstandings and repeated interactions.
• Improved comfort for operators in sealed or noisy environments.
• Better communication through protected glazing and partitions.
• Flexible integration within broader counter security projects.

FAQs

Can an intercom system be retrofitted to an existing counter?

Yes. Many installations are retrofits. The exact feasibility depends on the counter structure, barrier type and available space for mounting and cabling.

Is communication full-duplex?

Most professional counter intercom solutions support simultaneous speaking and listening for natural interaction. The final configuration depends on the selected model.

Do you offer accessibility options such as hearing assistance?

Depending on the project requirements, configurations can include accessibility-oriented solutions. Share your site needs and we will recommend the appropriate option.

Are outdoor or semi-outdoor versions available?

Depending on exposure conditions, configurations can be specified for kiosk and booth environments. Suitability depends on weather exposure and installation design.

Need project guidance?

If you want help specifying an intercom system for a protected service counter, contact our team via our contact page.