Purchase Guide on arcasgruber.com

  1. How to Buy


    Shopping at Gruber is quick and easy! Follow these steps to complete your order:
  • Select your product: Find the item you want and click “Buy Now.”
  • Enter your details: Fill out the billing and shipping information forms.
  • Choose a payment method: Select your preferred payment option and complete the process.
  • Confirm your order: You’ll receive an email at info@arcasgruber.com with your purchase confirmation and order details.

If you have any questions, feel free to call us at +34 94 421 68 20. We’re happy to help!

  1. Payment Terms
    At Gruber, we offer various payment methods to suit your needs:
  • Credit card, American Express, and PayPal payments:
    If the virtual payment terminal (TPV) denies the card, the order will be automatically canceled. You will be notified of the cancellation online immediately.
  • For payments with cards issued outside Spain, ensure the issuing bank adheres to the Secure Payment Gateway protocol.

  1. Shipping and Delivery Times


    We deliver nationwide and internationally.
  • Delivery times vary depending on product availability and destination.
  • Domestic orders are typically delivered within 2 to 5 business days.
  • For more information about international shipping, contact us at info@arcasgruber.com.

  1. Warranty and Returns


    All products come with a minimum 2-year warranty in compliance with European regulations.
  • If you receive a defective or damaged product, notify us within 14 calendar days of receipt.
  • To arrange a return, email us at info@arcasgruber.com or call +34 94 421 68 20.

  1. Customer Service


    Our team is available to assist you with any questions related to your purchase. Contact us via:

Customer Service Hours:

  • Monday to Friday: 8:00 AM to 2:00 PM and 4:00 PM to 6:00 PM.
  • Closed on Saturdays and holidays.