{"id":23539,"date":"2022-03-03T12:51:17","date_gmt":"2022-03-03T11:51:17","guid":{"rendered":"https:\/\/pre.thelastdock.com\/gruber\/return-and-refund-policy\/"},"modified":"2024-12-10T15:37:04","modified_gmt":"2024-12-10T14:37:04","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/arcasgruber.com\/en\/return-and-refund-policy\/","title":{"rendered":"Return and refund policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23539\" class=\"elementor elementor-23539 elementor-20653\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-2019331 elementor-section-boxed elementor-section-height-default elementor-section-height-default wd-section-disabled ae-bg-gallery-type-default\" data-id=\"2019331\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ffe1da1 ae-bg-gallery-type-default\" data-id=\"4ffe1da1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e4bae4d color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"5e4bae4d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>TERMS AND CONDITIONS<\/h3><h4>1. Technical Assistance and Setup<\/h4><p>At <strong>Arcas Gruber<\/strong>, we provide online technical assistance to support the installation, configuration, and setup of all our products, including our <strong>high-security safes<\/strong>.<\/p><p>To request technical assistance, please email us at <strong><a rel=\"noopener\">info@arcasgruber.com<\/a><\/strong>.<br \/>We will respond within a maximum of <strong>2-3 business days<\/strong>. This service ensures your safe is fully operational, whether installed at home or in a business environment.<\/p><p>We also offer <strong>personalized advice<\/strong>, where our experts guide you through installation procedures, anchoring solutions, and electronic lock configurations for our <strong>safes<\/strong>.<\/p><hr \/><h4>2. Product Verification Upon Delivery<\/h4><p>Upon receiving your order, it is essential to ensure the <strong>safe<\/strong> meets the requested technical specifications and is in <strong>perfect condition<\/strong>.<br \/><strong>Specific recommendations for safes:<\/strong><\/p><ul><li>Inspect the packaging and product to ensure there are no dents, defects, or damages.<\/li><li>Verify the lock system\u2019s functionality and confirm all accessories, such as keys or remotes, are included.<\/li><\/ul><p><strong>If you notice any irregularities, do not accept the product, and make sure to report it on the delivery note.<\/strong><br \/>Keep the installation and usage instructions, as they will be necessary for future assistance or claims.<\/p><hr \/><h4>3. Manufacturer\u2019s Warranty: 3 Years<\/h4><p>At Arcas Gruber, we take pride in offering high-quality products, particularly our <strong>safes<\/strong>, which are covered by the manufacturer\u2019s warranty.<\/p><p><strong>Warranty details:<\/strong><\/p><ul><li><strong>Main components:<\/strong> 3-year warranty, applicable to the structure and mechanical locking systems.<\/li><li><strong>Electronic components:<\/strong> 2-year warranty, in accordance with current legal requirements.<\/li><\/ul><p>If a defect occurs during the warranty period, the product will be repaired free of charge by the authorized technical service.<\/p><hr \/><h4>4. Right of Withdrawal and Returns<\/h4><p><strong>Withdrawal period:<\/strong><br \/>All products, including our <strong>safes<\/strong>, can be returned within <strong>30 calendar days<\/strong> from the delivery date, provided they meet the specified return conditions.<\/p><p><strong>Steps to request a return:<\/strong><\/p><ol><li>Email us at <strong><a rel=\"noopener\">info@arcasgruber.com<\/a><\/strong>, including your order number and reason for the return.<\/li><li>Within <strong>7 business days<\/strong>, we will send you a return label.<\/li><\/ol><p><strong>How to return a safe:<\/strong><\/p><ul><li>Use the original packaging to ensure the product\u2019s safety during transport.<\/li><li>Attach the return label to the package.<\/li><li>Coordinate the pickup with the courier as instructed by us.<\/li><\/ul><p><strong>Refund process:<\/strong><br \/>Once we receive and verify the safe\u2019s condition, we will refund the payment to the bank account you provide.<\/p><hr \/><h4>5. Return Costs<\/h4><p>In the event of a return, the customer will be charged the following costs:<\/p><ol><li><strong>Shipping costs for both delivery and return:<\/strong><br \/>Due to the weight and size of our <strong>safes<\/strong>, these charges will be calculated based on the applicable rates for the specific product.<\/li><li><strong>Additional services:<\/strong> If in-home delivery or anchoring services were requested, these fees are non-refundable.<\/li><li><strong>Packaging fees:<\/strong> These range from <strong>\u20ac50 to \u20ac100<\/strong>, depending on the type of safe.<\/li><\/ol><hr \/><h4>6. Exclusions from Return Policy<\/h4><p>Returns will not be accepted under the following circumstances:<\/p><ul><li>Safes that have been used, damaged, or altered, including scratches, dents, or other defects discovered upon inspection.<\/li><li>Safes that have been anchored or installed, as this may compromise their integrity.<\/li><li>Custom-made or non-standard safes designed to specific customer requirements.<\/li><\/ul><hr \/><p>At <strong>Arcas Gruber<\/strong>, we are committed to delivering top-quality products and tailored services to meet your security needs. For more details about our <strong>safes<\/strong> and maintenance services, please visit our website: <a href=\"https:\/\/arcasgruber.com\/en\/safes\/\" target=\"_new\" rel=\"noopener\">Arcas Gruber Safes<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TERMS AND CONDITIONS 1. Technical Assistance and Setup At Arcas Gruber, we provide online technical assistance to support the installation,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-23539","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/arcasgruber.com\/en\/wp-json\/wp\/v2\/pages\/23539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arcasgruber.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arcasgruber.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arcasgruber.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arcasgruber.com\/en\/wp-json\/wp\/v2\/comments?post=23539"}],"version-history":[{"count":0,"href":"https:\/\/arcasgruber.com\/en\/wp-json\/wp\/v2\/pages\/23539\/revisions"}],"wp:attachment":[{"href":"https:\/\/arcasgruber.com\/en\/wp-json\/wp\/v2\/media?parent=23539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}